Welcome to Casualloafers!

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Shipping & Returns

Shipping Policy

Scope
We offer worldwide shipping to customers globally.

Shipping Origin
All orders are shipped from China.

Shipping Costs
A flat shipping fee of $9.9 applies to all orders.

Order Processing Time
We aim to process all orders within 1-2 business days. This includes preparing the items and handing them over to the shipping carrier.

Delivery Times

  • Asia: 7-10 business days
  • Europe: 7-15 business days
  • Africa: 7-30 business days
  • America: 7-15 business days
  • Oceania: 7-15 business days

Shipping Carriers
We work with trusted shipping partners such as FedEx, DHL, EMS, USPS, and others.

Taxes and Duties
Customers are responsible for any customs duties, taxes, or fees that may apply to their orders.

Important Notice
In rare cases, deliveries may be delayed due to factors beyond our control, such as adverse weather conditions or unforeseen events. If this occurs, we will notify you via email. We share your goal of getting your order to you as quickly as possible.

While most packages are delivered within the estimated time frames, actual delivery dates may vary due to flight schedules, weather, and other external factors. For orders that include pre-orders or customized items, delivery times may be longer. Please refer to your tracking information for the most accurate delivery updates.

Return Policy

Return Window
You may initiate a return request within 30 days of receiving your order.

Return Shipping Costs
Customers are responsible for the cost of return shipping.

Return Address
Please contact our customer service team to receive the nearest return address for your location.

Return Conditions
Items must be in their original condition and packaging, unused and with all tags attached. We do not accept returns on certain items such as final sale or personalized products.

Return Process

  1. Contact us to initiate a return and receive the necessary return instructions.
  2. Ship the item back to the designated address within 30 days.
  3. Once we receive and inspect the returned items, we will process your refund or exchange.

FAQ

WHEN WILL MY ORDER SHIP?

We strive to fulfill orders as quickly as possible. Most of our orders ship within 24-48 hours excluding weekends and holidays.

WHAT IF I HAVEN'T RECEIVED MY PACKAGE?

We provide all orders with tracking numbers. If your tracking information shows delivered but you haven't received it you'll need to file a claim with the carrier. For USPS, file a claim. For UPS, file a claim. If your tracking information doesn't show delivered and you believe your package is lost, please email us at [email protected] and we will work to resolve the matter as quickly as possible.

HOW LONG WILL IT TAKE TO BE DELIVERED?

Depending on which zone you live in and which shipping type you chose, shipping may take anywhere from 1-4 days. Please review the above chart for estimated shipping times. Carriers have been experiencing shipment delays. Unfortunately, this isn't something we have control over so your package may take longer then the estimated time frame.

HOW LONG UNTIL I GET MY REFUND?

We issue your refund as soon as we receive confirmation that the jewelry has been shipped back to us by the carrier. Once we've issued the refund, it can take up to 7 business days for your card company to credit your account.

I FORGOT TO PUT IN MY DISCOUNT CODE AT CHECKOUT, CAN I STILL GET THE DISCOUNT?

Absolutely! If this has occurred, please email us at [email protected] with: Name Date of order Order number Discount code you'd like applied Since payment was already received, we'll refund you the amount of the coupon savings.